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Product
Help that starts in seconds — and knows when a person should take over.
Put a chat on your site. Let the bot take the first reply. Hand the conversation to an agent the moment a human is needed. One license for the whole firm — not a fee for every visitor who clicks.
- A bot that knows your product.Answers from the catalog and the guidelines you write. Calls your app when it needs a live fact.
- A desk when it gets specific.The thread moves to your agents — one network, with what the bot already knew.
- Every conversation on the record.Bot chats and live chats in the same store. Reports from one dashboard.
Chatbot128
Live desk94
Transfer22%
Missed6
Sessions by hour · peak 06:00–08:00
Pickup avg (s)Chats today
Alex
Sam
Jordan
Riley
Casey
The chat
They should not have to hunt for a phone number.
The bubble sits on your site. They tap it, they ask, they get a reply — or a person. Nothing extra to install. You pay for the company, not for every click. Visitors just get help.
AgentsPanelAdminsClients
| Name | Role | Status |
|---|---|---|
| ALAlex | Agent | Online |
| SASam | Agent | Online |
| JOJordan | Panel | Away |
Your team
A new agent this morning can take chats this afternoon.
Everyone who talks to customers lives in one list: agents, leads, admins, and the people you already know as clients. Give them a role. The chat can greet a returning customer the same way your own app already knows them.
The AI
You decide what it is allowed to say — today, not next quarter.
Write the rules. Point it at the tools it may use. Tell it when to stay quiet. Try a change before customers see it. Watch what the month is costing, so the copilot does not become a surprise invoice.
UsagePromptsToolsEvalSettings
This month$48
Cache hit51%
PromptsLive
- Main rulealways on
- Agent connection5.2k uses
- getWorkCalendartool
MTWTFSS1234Auto5Auto678Auto9Auto10Auto11Auto12Auto131415Auto16Auto17Auto18Auto19Auto202122Auto23Auto24Auto25Auto26Auto2728
Shifts
Staff the hours that actually get busy.
Fill a week or a month on the calendar. Auto-assign puts named people on those days. Missed chats stop being a 7 a.m. surprise — they become a coverage gap you can see and fix.
See who is waiting before they close the tab.
Watch live chats, who picked them up, and what the bot already closed. Set the hours you are open. After hours, visitors still get a useful reply. Follow-ups that stall have a place you can check — so silence does not look like “we forgot you.”
Live sessionsAssignmentsChat bot
Agents
AL Alex · 04:51
SA Sam · 08:17
Waiting
1 client · 00:22
| Visitor | Agent | Duration | State |
|---|---|---|---|
| Guest 184 | Alex | 04:51 | Live |
| Guest 190 | Sam | 08:17 | Live |
| Guest 201 | — | 00:22 | Waiting |
| Guest 176 | Alex | 12:04 | Live |
3 live · 1 waiting · next refresh 10s
Business hours
MTWTFSS
09:00–18:00 · Europe/IstanbulQueue monitor
Inactivity jobs · delayed / failed
See it with your own customers.
The chat, the desk, and the AI — licensed to the firm, not per visitor.